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Terms of service

Purchase Agreement

 

By completing a purchase and checking out, you agree to these Terms of Service and all policies outlined below.

Sales and Purchase Policy

 

  • All sales are final.

  • Refunds are not permitted. We do not offer monetary refunds for any purchases.

  • Pricing: All discounted items, promotional purchases, and items marked as "final sale" are ineligible for any exchange or alteration.

  • Donations made during checkout are non-refundable.

Sizing and Fit Responsibility

 

It is the customer's responsibility to ensure the correct size is ordered.

  • We strongly recommend that you carefully review our Size Chart before placing your order.

  • To determine the correct fit, please use a measuring tape in inches to measure key areas like the bust, waist, hips, chest, or inseam.

  • For longer-length options, please ensure you include the height of any shoes when determining the necessary length.

  • If your measurements do not align with our standard size chart, we highly recommend opting for a custom-sized purchase.

Returns and Exchanges (Standard Items Only)

 

We strive for your complete satisfaction with the fit of your purchase. For eligible, non-custom items, we offer exchanges for a different size of the same item.

Eligibility and Process:

 

  • Exchange Window: To be eligible for an exchange, you must initiate the return and have the item postmarked within 10 business days of the shipment's arrival date.

  • Condition: Items must be returned in their original, unused condition: unworn, unaltered, unwashed, and with all original tags attached.

  • Exchange Limit: Only one size exchange is allowed per individual item purchased.

  • Shipping Costs: The customer is responsible for all return shipping costs associated with the exchange.

Custom Orders and Alterations

Custom Purchases:

 

  • Custom purchases are final sale. These items are created specifically for you and are not eligible for exchange or return.

Custom Order Alterations:

 

  • We offer minor alterations on custom orders to customers who notify us within 10 business days of the shipment's arrival.

  • The customer is responsible for any shipping costs related to custom order alterations.

Frequently Asked Questions (FAQ)

General Questions

Q: Where is your store based?

A: We are an online store proudly based in Los Angeles, California.

Q: Are your products already made?

A: Most of our products are made to order. Each item is handcrafted with attention to detail. Our process begins immediately after you place your order.

Ordering and Sizing

Q: How can I make sure I order the correct size?

A: It is the customer's responsibility to order the correct size, as all sales are final. We strongly recommend using a measuring tape in inches to measure your bust, waist, hips, chest, or inseam. Please compare your measurements carefully against our Size Chart.

Q: Should I include the height of my shoes?

A: Yes. If you are ordering long-length options, please make sure to include the inches of your shoes when determining the overall length needed for the best fit.

Q: What if my measurements don't match your size chart?

A: If your measurements do not correspond with our standard size chart, we highly recommend selecting custom sizing to ensure a perfect fit.

Shipping and Delivery

Q: How long will it take to receive my order?

A: Because our items are made to order, please account for both the production process and shipping transit time.

  • Standard Shipping: Expect arrival within 18–24 business days from the time of shipment.

  • Rush Shipping: Expect arrival within 13–16 business days from the time of shipment.

  • Custom Orders: Generally follow the Standard Shipping timeline (18–24 business days).

Q: Do you ship internationally?

A: Yes, we ship worldwide! Please be aware that international customers are responsible for any customs duties, taxes, or import fees assessed by their local government. These fees are not included in your purchase price.

Returns and Exchanges

Q: What is your refund policy?

A: All sales are final, and refunds are not permitted. We do not offer monetary refunds for any purchases.

Q: Can I exchange an item if it doesn't fit?

A: Yes, for eligible, non-custom items, we offer a one-time size exchange for the same item. You must initiate the return and have the item postmarked within 10 business days of arrival.

Q: What condition must the item be in for an exchange?

A: The item must be returned in its original condition: unworn, unaltered, unwashed, and with all original tags attached.

Q: Who pays for return shipping costs?

A: The customer is responsible for all return shipping costs associated with any exchange.

Q: Are custom orders eligible for exchange or return?

A: No. Custom purchases are considered final sale and are not eligible for exchange or return.